Privacy Policy

1 Who We Are

FaresXplorer.com ("FaresXplorer", "we", "us", or "our") operates an independent online travel metasearch platform. For the purposes of data protection law, FaresXplorer is the data controller responsible for personal data collected through this website.

Questions about this Privacy Policy or our data practices may be directed to us using the contact details at the end of this document.

2 Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our Platform.

We do not collect payment card information, passport details, or other sensitive personal data, as all booking transactions are completed directly on our partners' websites.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Providing the service: To process your search queries and display relevant travel results.
• Improving our Platform: To analyse usage patterns, fix bugs, and enhance user experience.
• Personalisation: To remember your preferences and tailor search results where possible.
• Customer support: To respond to enquiries, complaints, and feedback.
• Marketing communications: To send promotional emails or newsletters, where you have consented to receive them.
• Legal compliance: To comply with applicable laws, regulations, or legal proceedings.
• Fraud prevention: To detect and prevent fraudulent or abusive use of the Platform.

We will never use your data in ways that are incompatible with the purposes stated above without informing you first.

4 Legal Basis for Processing

Where applicable under data protection law, we process personal data on the following legal bases:

• Contractual necessity: Processing necessary to provide the service you request.
• Legitimate interests: Improving our Platform, preventing fraud, and ensuring security.
• Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time).
• Legal obligation: Where we are required to process data to comply with applicable law.

5 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Platform. Cookies are small text files placed on your device.

• Essential cookies: Necessary for the Platform to function correctly. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with the Platform (e.g., Google Analytics).
• Advertising cookies: Used to display relevant advertisements and measure campaign performance.
• Preference cookies: Remember your settings and preferences for future visits.

You can control non-essential cookies through our cookie consent tool or your browser settings. Note that disabling some cookies may affect Platform functionality.

6 Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information in limited circumstances:

• Travel partner redirects: When you click through to a booking partner, your search data (destination, dates, passengers) may be shared with that partner to pre-fill search results. This is necessary to deliver the service.
• Service providers: Trusted third parties who help us operate the Platform (e.g., cloud hosting, analytics, email services). These parties are contractually bound to handle data securely and only for the purposes we specify.
• Legal requirements: If required by law, court order, or government authority, or to protect the rights and safety of FaresXplorer or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods are:

• Search data: Up to 13 months for analytics purposes, then anonymised or deleted.
• Contact form enquiries: Up to 3 years, or until resolved.
• Server logs: Up to 12 months for security and operational purposes.
• Cookie data: As specified per cookie type (session to 24 months).

You may request earlier deletion of your personal data at any time (subject to legal retention obligations).

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 14. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

9 Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

These measures include SSL/TLS encryption, access controls, regular security assessments, and staff data protection training. However, no method of transmission over the internet is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately.

10 Children's Privacy

FaresXplorer is not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete that information promptly.

If you believe a child has provided us with personal information, please contact us immediately.

11 International Data Transfers

FaresXplorer operates globally. Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.

Where required by law, we will implement appropriate safeguards for such transfers, such as Standard Contractual Clauses approved by the relevant authorities. By using our Platform, you acknowledge this international processing.

12 Third-Party Links

Our Platform contains links to third-party travel partner websites. This Privacy Policy applies solely to FaresXplorer.com. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit through our Platform.

13 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this page, and where appropriate, by displaying a notice on our Platform.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: